Changing Your Email Address in Minvo

You can change the email address on your account yourself, from Settings → Account. Your videos, clips, team and plan all stay where they are — it is the same account under a new address.

Your email address is also how you sign in, so Minvo confirms the change from both mailboxes before anything moves. You will need to open each one.

Change your email

1. Go to Settings → Account.
2. Next to your email address, click Change Email.
3. Type the new address and click Start migration.
4. Check your current inbox. Click the link in the email we send there, or type its 6-digit code into the page.
5. Check the new inbox. Do the same with the email that arrives there.
6. Done. The page confirms the change, and from then on you sign in with the new address.

The Change Email button sits next to your address on Settings → Account.

Step 1 asks for the new address. Steps 2 and 3 are the two confirmations.

The page shows which step you are on, and moves on by itself when you click a link — so you can open the emails on your phone and watch the page catch up.

Good to know

• Nothing changes on your account until both steps are done. If you stop halfway, you keep the address you have.
• Each link and code stops working after 24 hours. If that happens, start again from step 1.
• The new address has to be free. If it already has a Minvo account, we cannot move you onto it — write to support and we will help you sort out which account to keep.
• Both mailboxes get a message once the change is done. If one arrives and it was not you, reply to it straight away.

If you cannot sign in to start

The change begins from inside your account, so you need to be signed in. If you have lost access to your current mailbox and cannot get a sign-in code, contact support with the old and new addresses and we will move it for you.