Troubleshooting Video Upload Issues in Minvo

Upload trouble is usually caused by browser issues, session errors, or blocked connections.

Refresh Your Session

When uploads fail unexpectedly or the platform seems unresponsive:

1. Log out of Minvo — clears the session and resets authentication.
2. Log back in — starts a fresh session.

Restart Your Browser

When Minvo is lagging, freezing, or uploads are stuck:

1. Fully exit your browser (all tabs and windows).
2. Reopen and retry.

Try a Different Browser

If the issue persists, try Google Chrome (recommended), or Firefox or Edge, then log in and upload again.

Check Firewall & Extensions

If uploads fail repeatedly or never start:

1. Disable browser extensions, especially ad blockers and privacy tools.
2. Review firewall or antivirus restrictions.
3. Retry the upload.

Pro Tips

• Use Google Chrome for the most stable experience
• Keep your browser updated
• Avoid uploading very large files on unstable connections
• Try an incognito/private window for a clean session

Need Help?

Contact Minvo Support if the issue persists.