How to Fix Video Download Issues in Minvo

Usually caused by internet connectivity, subscription status, video codec, or rendering errors.

1. Check Your Internet Connection

If the download is stuck, or reaches 100% but fails to finalise: confirm a stable connection, and try another Wi-Fi network or a wired connection.

2. Verify Your Subscription Status

If you cannot download any videos, or download options are restricted: confirm your subscription is active in Minvo, and renew or upgrade if it has expired. Downloads are only available with a valid plan.

3. Ensure Video Codec Compatibility

If uploads or downloads fail repeatedly:

Check the uploaded video format
Re-upload using libx264 or h264
Disable HDR when recording — it can distort colours and affect processing

4. Fix "Failed to Render" Errors

Hard refresh — Mac Cmd + Shift + R, Windows Ctrl + Shift + R
Review captions, subtitles or timeline changes — certain edits can break rendering
Cancel and retry the export

Pro Tips

Use stable internet when exporting large videos
Stick to recommended codecs
Avoid heavy caption changes right before export
Turn off HDR during recording

Need Help?

Contact Minvo Support with any error messages, your video settings, and your browser and device information.